At Dproducts.Store, we strive to ensure customer satisfaction with all of our digital products. However, due to the nature of digital goods, our refund and return policy has specific conditions. Please read the following carefully before making a purchase.

1. Digital Product Refund Policy

Since our products are digital downloads, they are considered delivered and used immediately upon purchase. As such, we generally do not offer refunds or returns on digital products after they have been purchased, except under specific circumstances outlined below.

2. Eligibility for Refunds

Refunds may be considered in the following cases:

• Technical Issues: If the product you purchased is defective, corrupted, or unusable due to technical issues on our end, we will issue a refund after investigating the problem.
• Non-Delivery of Product: If you do not receive the product after payment due to a technical error, please contact us with proof of purchase, and we will resend the product or issue a refund.
• Duplicate Purchase: If you accidentally purchase the same product more than once, we will refund the duplicate charge.

3. Non-Refundable Situations

Refunds will not be issued in the following cases:

• Change of Mind: We cannot offer refunds if you change your mind about a product after purchasing it.
• Incompatibility: Please ensure that your device and software are compatible with the product before making a purchase. We do not offer refunds due to incompatibility issues.
• Failure to Download: If you are having trouble downloading the product, please contact us for support. Once the product is successfully downloaded, refunds will not be issued.
• Misuse or Misunderstanding: Refunds will not be granted for user errors such as misunderstanding the product’s functionality or features. We recommend reading the product descriptions carefully before purchasing.

4. Requesting a Refund

If you believe you are eligible for a refund, please follow these steps:

• Contact Us: Send an email to DproductsStore24@gmail.com with your order details, a description of the issue, and any relevant screenshots.
• Investigation: We will review your request and investigate the issue. If we find that a refund is warranted, we will process it within 5–7 business days.
• Refund Process: Approved refunds will be issued to the original payment method. Depending on your payment provider, it may take additional time for the refund to reflect in your account.

5. Contact Information

If you have any questions or need further assistance, please reach out to us:

• Email:DproductsStore24@gmail.com
• Address: Dproducts.Store,Chauddagram,Cumilla, Bangladesh